Versand

Free UK Mainland Delivery

We provide free standard delivery to UK mainland addresses, including mainland Scotland. Delivery to Northern Ireland, the Channel Islands, the Isle of Man, Scottish islands and destinations outside the UK mainland is not included in this offer. Please email info@phdfurniture.co.uk before ordering from these locations so that availability and any delivery charge can be confirmed.

Delivery Times

Our standard estimated delivery time for in-stock products is 3–7 working days.

For eligible in-stock orders placed on a working day, the day the order is placed is treated as day 0. Based on our current delivery performance, approximately 90% of eligible parcels arrive on the next working day. This is an estimate and not a guaranteed next-day delivery service.

Orders placed during weekends or UK public holidays are processed from the next working day. Delivery times may vary because of product size, postcode, courier capacity, severe weather or circumstances outside our reasonable control.

Unless we expressly agree otherwise in writing, all delivery dates are estimates rather than guaranteed dates.

Dispatch and Tracking

Once an order has been dispatched, tracking or delivery information will be sent using the contact details provided with the order where available.

Furniture may be supplied in more than one package. Separate packages belonging to the same order may occasionally arrive at different times.

Please ensure that the delivery address, postcode, email address and any relevant access information are correct before completing the order. Contact info@phdfurniture.co.uk as soon as possible if a correction is required. We cannot guarantee that an address can be changed after dispatch.

Delivery Access

Customers are responsible for checking that the packaged product can safely pass through entrances, hallways, stairways, lifts and other access points at the delivery address.

Standard delivery does not include assembly, installation or removal of packaging unless this is expressly stated on the product page or agreed separately in writing.

Missed or Failed Delivery

The courier may contact you or leave instructions if delivery cannot be completed. Additional delivery or collection costs caused by an incorrect address, unavailable recipient or unsuitable access may be charged where reasonably incurred and where the failed delivery was not caused by us or the courier.

Damaged Packages, Damaged Parts or Missing Parts

Please inspect the external packaging and product parts as soon as reasonably possible after delivery and before beginning assembly.

If a package, product or component appears damaged, or if a part is missing, stop and email info@phdfurniture.co.uk with:

your order number;
the affected part number where available;
photographs of the packaging;
photographs clearly showing the damage or missing component.

Where damage is visible before assembly, the affected item or component should not be assembled or used until we have reviewed the report. We may provide a replacement component, replacement product or another remedy appropriate to the circumstances.

Damage caused by incorrect assembly, misuse or continuing assembly after a visible problem has been identified is not treated as transit damage or a manufacturing defect. This does not limit the customer’s statutory rights in relation to faults that were not reasonably visible before or during assembly.

Delays

If delivery is materially delayed, please contact info@phdfurniture.co.uk. Nothing in this policy limits any delivery or cancellation rights provided by UK consumer law.